Our Guarantee

Our slogan, You. Me. Technology.™ at Frankie OnCall™ represents our commitment to partnering with you as your trusted resource for servicing and maintaining the technology you depend on to keep your life running smoothly. We are committed to the satisfaction of our clients, and we offer solutions tailored to your budget and computer usage habits. We are constantly changing our methods to stay ahead of this ever-changing industry, but you can rest assured that one thing will never change: our commitment to you.

  • We provide a 14-day guarantee against faulty workmanship of equipment service and repair.
  • Hardware used is subject to manufacturer’s warranty.
  • Viruses and spyware are guaranteed to be removed when we return your computer.  We are unable to guarantee that your computer will not get re-infected. Re-infected computers are subject to normal charges.

Virus Removal Guarantee

We guarantee that Frankie OnCall trained technicians will remove all active viruses from your computer, and we provide a 14-day warranty for equipment service and repair. When we return your computer, we will connect it and demonstrate that it is working properly to ensure your complete satisfaction.

Data Retrieval Guarantee

Data losses often occur due to mechanical failure, malware, accidental deletion, or an operating system error. Frankie OnCall can successfully retrieve this information in many cases, and we will exhaust every option in doing so. Frankie OnCall guarantees to protect your sensitive information and treat it with the highest level of confidentiality. We respect the confidential nature of personal information that is stored on your computer, and upon recovery, your data will be securely replaced and delivered to you.

Computer Optimization and Core Service Guarantee

Frankie OnCall works with you to organize your files and optimize the speed on your computer.  If you experience speed issues on your device within 14 days of our service, give us a call us and we will be happy to address it.  If you experience issues with a program that was working correctly before we worked on your device, we will work with you to resolve the issue.

Blue Screen Guarantee

When you call Frankie OnCall because you get a blue screen when you boot your machine, we are able to read the windows log and get information regarding the cause.  If we repair your system and exact blue screen with the same codes reoccurs, we will fix the problem at no charge.

Our Full Guarantee Terms

Virus Removal

Hardware used is subject to manufacturer’s warranty. Viruses and spyware are guaranteed to be removed when we return your computer. We are unable to guarantee that your computer will not get re-infected. Re-infected computers are subject to normal charges. If you suspect that the same virus is still on your computer, call us immediately and we will inspect your computer.  Every file on your computer has a date and time of when it was created or modified.  If the date and time are after our repair, removal is not guaranteed.  If the file is dated on or before our work, we will remove it at no cost.

Data Retrieval

If files are broken, we may not be able to recover them. For this reason, Frankie OnCall always recommends that our clients backup their data up to prevent permanent loss with a resource like carbonite.com.

Computer Optimization and Core Service

If further issues occur because of a new virus, hardware failure or new application, regular service fees apply.

Blue Screen

If your computer crashes again after our service and the error codes are different, indicating a new issue has caused the computer crash, regular fees will apply.

Our Core Values

Professionalism

Frankie OnCall's high standards and professional attitude exemplify our ongoing belief to always provide quality work.

Pride

Frankie OnCall stands behind 100% of the work we perform because our belief is every client and every project is equally important.

Proficiency

Frankie OnCall demands for nothing less than being THE expert in our field by committing to adapt and learn across all platforms.

People

Frankie OnCall believes our clients are the reason we do what we do, and we will always treat you with the utmost care and respect.