Client Bill of Rights

Our Clients Can Expect:

• Expertise and experience in information technology and networked telecommunications services
• Current technology and best practices. Our technical skills and support systems employ the most current technologies and problem solving modalities
• Accessible, on-call responsive consultation and support
• Passionate undertaking of all tasks by all of our staff
• 2-business-day turnaround on core services
• Onsite pick -up and delivery
• Loaner laptop when needed
• Secure access to your computer via the Internet so you don’t have to wait for repairs if we can fix your computer remotely
• Accuracy in our bids, billing and administrative services
• Complete disclosure prior to payment. You will know exactly what you are paying for and you will pre-approve all charges
• Fair and reasonable charges
• No techno speak. We will explain our services and answer your questions in terms that you can understand
• 100% satisfaction for the work we do. We stand behind our work; should problems occur we will fix them.